Comments on: Hidden security tags in Old Navy jeans

By: Sari

Sari — Thu, 28 Jan 2010 13:59:36 +0000

I have jeans from Old Navy. But I never take the tags off. Didn’t set off any alarm. I also have purse with that tag but I didn’t have that tagsoff also. I like to keep my stuff mint. I wonder why it haven’t set off alarms?

By: heather

heather — Tue, 22 Dec 2009 19:10:47 +0000

i just wrote to old navy my child has had this rash/ burn for 4 weeks and counting and this is only after one day of use with the tag still on. this was the first time i ever shopped at old navy so i had no clue about this tag. Write old navy and complain . This is not about the cashiers this is about the company and the company should be the one who knows and gets complains about it. The company should be the one who changes it’s policy and tells it’s cashiers to inform people when paying for the clothes.
As for the cashiers or workers of old navy I do understand you are just doing your job please do not take what people are saying to heart. they are not taking about you personally! And i am sure that if they told you at training to tell people about the tags when paying for items you would do so.

I work at a daycare and often get complains about what we do but that is what we are trained to do. I tell them to go to the owner and complain. I am upset that old navy employees would call people dumb or lazy. When the nice and right this to do is give them the number or email to the companys’ customer service who are the people who handle the problems and i am sure that if all the people would go directly to the company and not its employees to complain something would be done about it.
kind like the carters tagless childrens clothes that casuse a rash! people complained to the right people and something was done about it and then parents were given the information.
you can find old navys customer service number on its website

By: shoplifter

shoplifter — Mon, 14 Dec 2009 04:16:39 +0000

these tags are a shoplifters best friend. Why? Well if you have any clue you know what they are, and can EASILY be cut off, unlike the plastic things most stores use that are very hard to take off. All one needs is a knife or scissors and go to change room and WALA!

By: Jeff

Jeff — Sun, 15 Nov 2009 03:22:07 +0000

Ah, it’s good to know that I’m not the only one setting off alarms. I set off alarms at Barnes & Noble multiple times and surprisingly, no one stopped me. I think people just ignore the alarms.

By: carlos

carlos — Wed, 21 Oct 2009 20:59:28 +0000

hahaha old navy sucks dick. Haven’t shopped there in years and this is one reason why.

HORRIBLE CUSTOMER SERVICE and just plain bad clothes.

Only time I’d ever go there again is to steal their stuff. lol

By: Christina Barefoot

Christina Barefoot — Wed, 26 Aug 2009 01:58:19 +0000

DANGER TAG My 1 1/2 year old son has been being seen for a burn/rash that he has woken up in pain with for 8 weeks. guess what it was the tag inside his old navy bathing suit. he would wear it every other week at day care, the opposite week the rash was getting better then the week he wore it the red burn and rash came back. I had no Idea until the end of this summer when I went to wash the suite and it happened to be turned inside out with a warning remove this tag sign. Well the tag is directly in the spot of my childs burn. This has awoken him in his sleep many nights and he would rub his leg. Even to touch his leg during the day my 1 1/2 year old says ouch boo boo! get real poeple get rid of the tags. my son is scarred and suffered severe pain. I don’t care who steels your stuff. safety comes first.

By: Alex

Alex — Sun, 12 Jul 2009 14:23:51 +0000

I’m an Old Navy employee, and I think that a few things need to be said here:

1. If you an employee of an Old Navy store, please be respectful. You are speaking to our customers, and even though you are online, any negative experiences here will directly influence how many of these people will be willing to walk back through our doors. Remember that in anything you do regardless of when or where, if you identify yourself as an Old Navy employee, you are representing your company.

2. I think that the issue here is not that the tags are not getting deactivated at the register, but that they are getting RE activated at home. The tag says to remove before washing because it is possible for the tags to be deactivated at the store, and then placed in a dryer, and reactivated. Something about the heat recharges the chip in the tag.

3. The company is currently in the process of transitioning to “Hard Tags” the ones which everybody seems to be familiar with. My store is one of the pilot stores for the hard tag program, and it is really nice. The cloth tags are soon on there way out.

I hope that this clears the air about some things!

By: The Mayor

The Mayor — Tue, 16 Jun 2009 06:29:29 +0000

You can blame the cashier if you set off sensor at other stores. Under every Old Navy counter next to the register is a pad that is supposed to deactivate these sensors. So if you set off other stores it could be that the cashier didn’t pass your clothing over the pad or the other company has their detector sensitivity turned up to high.
But everyone that is pissed about this can rest easy as Old Navy is now switching to the hard tags for more expensive clothing like jeans and pants and jackets. They are the ones that cashiers must take off because customers can’t do it at home without damaging the garment. This is being implemented currently and should be in full effect by end of summer.

By: Lindsey

Lindsey — Thu, 04 Jun 2009 07:49:10 +0000

I think it’s outrageous that Old Navy sews these sensor into jeans. I bought my first pair of ON jeans a month ago and I set off the alarm at 4 different stores. Luckily, no one made a big deal about it. But, it’s a terrible feeling when you have errands to run and lots of stores to go to and you realize that you’re going to set off the alarm system everytime you walk through the door and you have no idea why it’s happening. ON should be sued for the embarrassement it has caused so many customers.

By: kristin

kristin — Wed, 27 May 2009 00:59:09 +0000

Thank you, I appreciate this article so much. I just found a security tag in a pair of my baby’s shorts and it was completely hidden in between two other, larger tags – I keep the tags on most clothes because they have the washing instructions and size on them. I am not an idiot or stupid in any way, it was just completely invisible in between the two tags.

And the idea that kids from the ages of 8-16 who are old enough to take care of their own clothes, are going to have any understanding that they need to look for secret, hidden tags and cut them out themselves, is silly and ridiculous. I don’t look in my 14 year old’s pants, he takes care of his shopping and laundry himself but searching for and cutting out the tags would never cross his mind unless they were itchy. Yet those are the kids who are going to be the most victimized by false accusations of shoplifting.