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Home » Nature, Scuba Diving, Travel » Bad experience with Rainbow Reef dive center in Key Largo, Florida

Bad experience with Rainbow Reef dive center in Key Largo, Florida


by Arthur
Posted on Monday, November 6th, 2006 at 10:17 pm CET

On our holiday in South Florida two weeks ago we wanted to make some dives at the beautiful coral reefs of John Pennekamp State Park, so Amy had picked out a well-rated dive center on Key Largo: Rainbow Reef. We are fairly new divers (we had 17 dives in the Red Sea and the Netherlands prior to this trip) so we opted for a guided dive. Well, that was a huge mistake; apparently being a dive guide at Rainbow Reef means pulling out and scaring off as much wildlife as possible, in order to (we assume) ultimately get a higher tip.

Key Largo diving
Arthur at Molasses Reef
We arranged our dive trip for Tuesday 17 October. We would join Rainbow Reef’s afternoon boat that day on a trip to Molasses Reef. Conditions were a bit rough and there were fewer customers for the shop, so we were on a different boat (Rainbow Explorer) and visiting different locations than we had first been told. We joined three other divers (Americans). Including ourselves and the guide there were six divers.

The Rainbow Explorer was much smaller than what we had experienced on our first dive holiday in Hurghada. It was quite windy with 3 to 5-foot waves that made me very sick to my stomach. We didn’t get much of a briefing, except for the plan to quickly don our gear, jump in the water (no time for buddy-check) and quickly descend to get below the current. This is not really standard procedure but we had to adjust for the rough seas.

Key Largo diving
Amy at Molasses Reef
I felt like I had to throw up the whole time on the boat, but I felt better as soon as we hit the water. It was a shallow dive, 30 feet max, and I noticed right away how the other divers were extremely close to the bottom, dragging their fins and instruments over the sand, coral and plants. The guide, too, was dragging his equipment over the bottom, and he was continuously pushing himself off on rocks and coral, and using it to balance himself. We couldn’t believe this; it was unlike anything we had seen on our previous dives in Egypt, where no one touched anything, not even the algea on the mooring line.

Key Largo diving
Coral at Molasses Reef
The first thing the dive guide got all hyped up about was a moray eel. Amy and I actually never saw it, keeping safe distance, but the other three divers were right on top of it as the guide stuck his arm into the hole to try and pull out the poor creature. Doing this, he startled a nurse shark which immediately took off. Well, wasn’t that cool? That surely earned the guide a few extra bucks tip.

Then the guide went on to find more exciting things, completely ignoring his buddy, who was way behind him and constantly bumping into us. The guide’s buddy was actually busy inspecting the coral by breaking off pieces! He was acting like a 3-year-old, the way he would pick barnacles off of brain coral, hold them up to his mask, then flinging them away and break off another piece.

Key Largo diving
Christmas worms on
a brain coral
Then the guide found something else: a Blue-Tipped Reef Shark. We all saw it as it swam away. Cha-ching! If we could have seen the guide’s face he would have had dollar-signs in his mask, but he already had his eyes on something even better, a Spotted Eagle Ray! He frantically got our attention, and then he just took off after the ray and left us and the other three divers (including his buddy!) behind. We didn’t see him for a minute or two, and never saw the ray either.

Our second dive was similar to the first. Amy and I swam after the group, but mostly tried to ignore the times he stuck his diving equipment into holes to poke at animals. We couldn’t believe a guide of a PADI 5 Star Gold Palm dive center would act in this manner. And in a state park marine sanctuary no doubt! He was setting a terrible example. No wonder the other three divers were also poking and touching stuff; if that’s how the dive guide acts it must be okay, right?

Key Largo diving
Amy ready to dive
from the Quiessence III
We were so turned off by the whole experience, we didn’t dive the next day and didn’t know if we wanted to dive in Florida again. Was that how all divers operated here? However, on Thursday we tried it again, this time with Quiescence Diving Services. We decided not to have a guide this time, and it was great. At Quiescence the crew on the small boat was extremely friendly and very helpful and informative. We went to Molasses Reef again, but got a much better briefing and actually knew where we were going. The dive was much better, and I’m sure we’ll come back to Florida on future vacations to dive there again.

Note: All photos are from the Thursday dive with Quiescence.

Comments

Mar 27, 2007
12:30 am
#1 kabababrubarta wrote:

Cool! kabababrubarta

Aug 28, 2007
3:31 pm
#2 Peter Sutphen wrote:

Unfortunately there are crappy divers and dive masters all over the world. Some divers just don’t get it.

Jul 20, 2008
9:27 pm
#3 Chris wrote:

That is awful! I can’t believe a diving guide would act that way! Do they not realize it’s the wildlife that makes people want to dive in the first place? That really saddens me…

Feb 26, 2009
2:38 pm
#4 Luc Fralic wrote:

Uh-Oh…
I just booked my vacation with rainbow reef, do u think i should switch??

Feb 26, 2009
2:52 pm
#5 Wolfstad wrote:

@Luc: It’s up to you. Our bad experience with them was in 2006 and they may have changed in the meantime. If you do decide to dive with them then it may be good to tell your divemaster before the dive that you do not want him chasing animals for you. The Rainbow Reef divemaster that dived with us obviously thought that he was doing us a favor to pull out lobsters and flush out fish. The other divers in our group actually seemed to appreciate this. I definitely didn’t appreciate it. If you wouldn’t either than I think that you should either switch or give Rainbow Reef a chance and tell them beforehand how you feel about this. Tell them you want to take only pictures and leave only bubbles. ;)

Mar 2, 2009
7:42 pm
#6 samstone wrote:

i’ve dove with rainbow on three trips to the keys, multiple dives each trip and never saw anything like you’ve mentioned. but i’ve never had a guide.

Mar 25, 2009
6:28 pm
#7 Mary wrote:

Our beef with them was over reservations. They were a lot of fun, and we didn’t see any of the behavior you describe, but out of our six trips, they misplaced our reservations for three of them.

On one of the trips, they were able to make room for us anyway, but the other two had to be rescheduled, one of them after we’d traveled an hour to get there. They didn’t have us down, even though we booked right at their desk in Key Largo, so they didn’t call us when the weather turned and they cancelled the trip. If you go with them, you want to check and double-check your reservations and then call ahead the day before. We were able to reschedule each time because we’re here for a month. But if you had a shorter trip, it could be problematic.

Aug 7, 2009
7:59 am
#8 Richard Apple wrote:

Trash talking any dive operation does NOT benefit anyone. ALL dive operations deal with the difficulty of supervising their employees and boat operators – who are not exactly the highest paid employees on the planet. Do yourself a favor – work in the dive operator business before casting judgment too quickly. You might just develop some empathy and turn your comments into constructive criticism on a more discreet basis – rather than attempting to “damage” someone’s reputation under the guise of “warning” other potential customers.

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