Comcast billing is SO hinky!
by Arthur
Posted on Thursday, August 6th, 2009 at 10:13 am CET
It seems that I only write about bad things on this blog, but I have another rant about Comcast I just have to write here. A few days ago I signed up for another 12-month promotion to get Comcast TV and Internet for $85 per month. If I hadn’t called Comcast, our monthly cable costs would have gone up to $135, which is the regular price.
Today I received my statement for the next period and the total amount due is $135. Obviously, I thought that this was the regular price and the promotion hadn’t kicked in yet, but upon closer inspection it does have the promotion price, but there is a mysterious $50 surcharge for internet installation. Why are they charging me $50 for installation when 1. we’ve had internet at this address for six months and 2. installation is free; we didn’t pay anything for installation six months ago! It’s like they ‘accidentally’ put in the $50 to bring the total amount to what I would have paid if I hadn’t signed up for the new promotion, just to see if I was paying attention. The exact same thing happened a few months ago when my bill was completely wrong. I had paid too much the month before, but to level it out in the next bill they put in a bogus deposit amount just to make the total amount be exactly like the previous amount’s balance. Talk about creative accounting!
I just called Comcast and they acknowledged the mistake and I only need to pay $85 this month. Will I get a new statement? No, they can’t do that.
You really have to pay attention with these guys. I signed up for automatic payments for all our other monthly bills, but Comcast is the only company I don’t trust and I continue to pay them manually each month. If you have Comcast, check your bills and make sure they are not screwing you too!
It seems that I only write about bad things on this blog, but I have another rant about Comcast I just have to write here. A few days ago I signed up for another 12-month promotion to get Comcast TV and Internet for $85 per month. If I hadn’t called Comcast, our monthly cable costs would have gone up to $135, which is the regular price.
Today I received my statement for the next period and the total amount due is $135. Obviously, I thought that this was the regular price and the promotion hadn’t kicked in yet, but upon closer inspection it does have the promotion price, but there is a mysterious $50 surcharge for internet installation. Why are they charging me $50 for installation when 1. we’ve had internet at this address for six months and 2. installation is free; we didn’t pay anything for installation six months ago! It’s like they ‘accidentally’ put in the $50 to bring the total amount to what I would have paid if I hadn’t signed up for the new promotion, just to see if I was paying attention. The exact same thing happened a few months ago when my bill was completely wrong. I had paid too much the month before, but to level it out in the next bill they put in a bogus deposit amount just to make the total amount be exactly like the previous amount’s balance. Talk about creative accounting!
I just called Comcast and they acknowledged the mistake and I only need to pay $85 this month. Will I get a new statement? No, they can’t do that.
You really have to pay attention with these guys. I signed up for automatic payments for all our other monthly bills, but Comcast is the only company I don’t trust and I continue to pay them manually each month. If you have Comcast, check your bills and make sure they are not screwing you too!
3:41 am
I appreciate you sharing about these tricks the companies play. I just coincedentally read your post about the cell phone company charging for incoming texts too & had an experience with this as well. The experiences I’ve had also were aggravating, and I wouldn’t be surprised how often the companies are doing this & getting away with it.