(see part 1 for the beginning of this saga) It’s been over three weeks since I was instructed by the Illinois I-Pass service desk to send my I-Pass back. I had received it in the mail last month after ordering it online, but the activation code and account number were missing. When I called the service desk at the end of last month they told me to send it back and they’d send a new one. I included a cover letter explaining what happened. After three weeks I had still not heard back from them. I called them yesterday and this time another person, who seemed be more knowledgeable than the first one, explained to me that I-Passes ordered online are already activated! She put me on hold for about 15 minutes as she searched for my I-Pass and letter, but never found it. She was surprised that I didn’t understand that I-Passes ordered online are already activated and told me that I should not have sent it back. WTH?!
So how could I have possibly known that it was already activated? I surely don’t start driving around with the thing unsure if it’s activated or not?!
In any case, the person I spoke with yesterday promised to send me a check with my $50 back and instructed me to order another one online or just go to Jewel and buy one there.
Well I sure as heckfire am not going to order another one online, so I went over to our local Jewel-Osco in Round Lake Beach and bought one there. This time I got a nice little box, which seems a lot less dodgy than the brown envelope with foil that I received last time:
The transponder even has an activation code on it! Nice!
This morning I went to the I-Pass website and activated the I-Pass online. It says:
Your account will typically be activated within 30 minutes for use on the Illinois Tollway system.
Thirty minutes? That’s not too bad. Except that was two hours ago and when I check now it’s still “pending”. In fact, the status page says Please check again in the next few days. That’s right: days!
The website says We’ve made getting an I-PASS as easy as possible. Really? I’ve been trying to get this damn thing for over a month now. I’d hate to find out how the order process was before they made it this ‘easy’. 😉