A year ago I wrote about the security tag I found in my Old Navy Jeans that was setting off alarms in other stores. The square tag with the text “remove before washing or wearing” was hidden in an unusual place inside the jeans and sewn into fabric where I hadn’t noticed it before. I argued that Old Navy should tell customers about these RFID tags or simply move them to a place where you can see them. The post has brought forward some interesting comments of angry customers versus angry Old Navy employees.
Clearly I’m the only one who was setting off alarms at other stores. Someone commented:
They should inform their buyers, this is not a normal tag and not something you are prepared for. I set off alarms EVERYWHERE I went with these jeans on and finally it was a Target security officer that asked if I had bought them at Old Navy, Banana Republic, or the Gap, and he informed me of the hidden tag. The tag was deep on the inside below the right pants pocket and I didn’t even pay attention to it as it was yet another tag.
This was exactly my view when I posted about this. The problem is its location; it isn’t in the usual place with the other tags — instead it is further down and behind a pocket. I don’t think it is common to look there.
This view is not shared by everyone. One Old Navy employee wrote:
You are actually stupid, because there is huge lettering on the tag that says “remove before wearing or washing” and there is also a line that says “cut here” with a picture of scissors next to it”….i think that’s guidance enough for me…unless you are too frickin STUPID to cut a tag out of some pants…honestly…who needs directions to cut a tag out of some pants.
As I and others wrote it’s not about the tag itself or that the writing on it is unclear or that it is difficult to cut it off. It’s all about the position. It would solve a lot of problems if the manufacturer moved the tag up to the waistline where all the other tags are, and make it more conspicuous by for instance making it red.